24/7 EMERGENCY SERVICE AVAILABLE
Call (509) 530-1982
Request Appointment

Plumbing Frequently Asked Questions

FAQ

Answers to the Questions We Hear Every Day

Not sure if your issue needs a plumber? Wondering how emergency service works? You’re not alone. Below, we’ve organized our most common customer questions by topic — from sewer line excavation to water heater troubleshooting.
Browse by service category or reach out directly. If it’s plumbing, we’ve got answers.

Emergency Plumbing

Anything that causes flooding, sewage exposure, major leaks, or loss of hot water usually counts. If you’re not sure — call us. We’ll guide you.

Most likely, yes. Our trucks carry the tools and parts for common emergency repairs. If we need to order parts, we’ll stabilize the issue and schedule a follow-up fast.

We serve Kennewick, Pasco, Richland, West Richland, Benton City, and surrounding communities.

Drain Cleaning

If you’ve tried plunging or using a drain cleaner and the problem returns — or affects multiple fixtures — it’s time to call a pro. We can locate and clear stubborn clogs before they cause bigger issues.

Most aren’t. They can corrode your pipes and push blockages deeper. We use safe, mechanical tools and video inspections to treat the problem directly.

Yes — we offer same-day service across Kennewick, Pasco, Richland, and nearby areas. Emergency help is available 24/7.

Not usually. We inspect the pipe to determine whether the blockage is due to buildup or structural damage, and we offer trenchless options if needed.

Toilet Repair & Replacement

Usually it’s a worn flapper, bad fill valve, or misaligned float. We can repair these parts quickly and reduce your water bill.

We’ll help you decide based on age, condition, and repair cost. Newer models often save water and perform better.

Yes. We can install customer-provided units, though we also stock high-quality options we stand behind.

Not always — but repeated clogs may indicate a deeper blockage or root intrusion. We’ll inspect to be sure.

Water Heater Repair & Replacement

We’ll evaluate the issue and walk you through your options. Many problems — like heating element failures or valve issues — can be repaired.

We install trusted major brands and can help you select the best model for your home and budget. Ask us about high-efficiency or tankless options.

Most replacements can be completed in a single day, including removal, install, and cleanup.

Yes. Our technicians are fully licensed and insured, and we ensure every install meets local code.

Water Softeners & Filtration

Hard water contains high levels of minerals like calcium and magnesium, which can cause scale buildup, dry skin, and damage to plumbing and appliances.

It depends on your water quality. Softeners remove hardness minerals, while filters target contaminants like chlorine, sediment, or taste/odor issues. We’ll help you choose what’s right.

Most installations take just a few hours. We’ll review your setup and provide a clear estimate before starting.

Novo softeners are trusted for efficiency, reliability, and low maintenance. We’re the exclusive local installers and have received specialized training on these systems.

Faucet & Leak Repair

Yes. A single dripping faucet can waste over 3,000 gallons per year — and drive up your water bill. Fixing it saves money and resources.

Watch for water stains, musty smells, soft drywall, or an unexplained spike in your water bill. We can help confirm and locate the leak.

Absolutely. We fix hose bibs, outdoor spigots, and irrigation leaks — especially before freezing weather can cause pipe bursts.

Yes. We can repair most brands or recommend a stylish, water-saving replacement if needed.

Sewer Line Inspection & Repair

If multiple drains are backing up, toilets are bubbling, or sewage smells are present, there may be a problem in the main sewer line. We use camera inspections to find out for sure.

Yes — in many cases, we can repair or reline sewer lines without major excavation. We’ll assess and recommend the best solution for your situation.

We take special care in excavation. If trenchless isn’t an option, we plan the least disruptive path and restore the area when we’re done.

Often, yes. But we handle all required permits and inspections so you don’t have to.

Hydro Jetting

In most cases, yes — but we always inspect the line first. If the pipe is brittle or cracked, we’ll recommend another solution.

Snaking punches a hole in the clog, while jetting fully cleans the pipe. Jetting is more thorough and prevents recurring issues.

Most jobs take 1–2 hours, including inspection, setup, jetting, and review.

Yes — we provide commercial jetting services for restaurants, property managers, and industrial clients.

Septic Tanks & Grease Traps

Most homes need septic pumping every 3–5 years depending on tank size and household usage. We’ll help you determine the best schedule.

Grease traps that overflow or clog can cause backups, odors, and even restaurant shutdowns. Routine cleaning prevents these problems.

Not when done professionally. We use sealed hoses, vacuum tanks, and cover all access points to avoid spills or odors.

Yes — if you have an overflow or backup, call us 24/7 for priority response.

Excavation

Pipe bursting breaks the old pipe apart underground and pulls a new one into place — no trench needed. Traditional trenching exposes the pipe by digging it up.

Yes — we coordinate with local utilities and city departments to pull permits and ensure code compliance.

Most projects are completed in 1–3 days, depending on depth, material, and site complexity.

Yes — we have specialized solutions for slab-on-grade and older-style plumbing systems common to the Tri-Cities.